Lilian Rose Dela Cruz serves as the Administrative Assistant at CM Psychology & Developmental Care, where she plays a central role in ensuring that the day-to-day operations of the practice run smoothly and efficiently. She is often the first point of contact for families, coordinating scheduling, facilitating communication with outside providers, and supporting the administrative and logistical needs of both clinicians and clients.
Lilian brings over a decade of experience in healthcare administration and medical operations across telehealth and multi-site clinical settings. She has overseen scheduling, patient account management, billing workflows, and insurance coordination, while also supporting clinical teams with documentation systems and operational processes. Her background includes leadership and supervisory responsibilities, financial management, and extensive experience working within electronic health record platforms and healthcare compliance systems.
She holds a Bachelor of Science in Clinical Psychology from Bataan Peninsula State University, along with additional associate degrees in Computer Technology and Business Information Management. Her educational foundation, combined with her technical and administrative expertise, allows her to support the practice with both clinical awareness and operational precision.
At CM Psychology & Developmental Care, Lilian brings warmth, responsiveness, and meticulous attention to detail to every interaction. She is deeply committed to ensuring that families feel supported, informed, and guided from their very first contact with the practice.